crickiya Privacy Policy

crickiya ("we", "our", or "platform") provides a safe and trusted online gaming service for players in Bangladesh. This privacy policy ("Policy") explains how crickiya collects, uses, discloses, and protects your personal information.

By using our website crickiya.lat, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

Key Definitions

In this policy, "personal information" means any information that can directly or indirectly identify you, such as your name, email address, phone number, financial transaction details, and device-related information. "Processing" means any activity involving the collection, storage, use, modification, or deletion of your information.

crickiya collects and uses your personal information only for the following legitimate purposes:

• Account Management: To complete your registration, verify your identity, and keep your account active.
• Transaction Processing: To ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your issues through 24/7 live chat support in Bengali and via email.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify excessive gaming behavior and help set limits.
• Service Improvement: To analyze data in order to improve our platform's performance and user experience.
• Promotional Communications: To inform you about bonus offers, promotions, and updates, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations and to meet the requirements of regulatory authorities.

Encryption and Security Measures

crickiya uses industry-standard SSL/TLS encryption technology to keep your information secure. All sensitive data stored on our servers is kept in encrypted form. We conduct regular security audits and have them reviewed by third-party security experts.

Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide our services. Even after an account is closed, financial transaction records may be retained for a set period to meet legal obligations.

Server Location

Your information may be processed and stored on servers in various countries. For any data transfers, we always ensure that the necessary contractual safeguards are in place.

crickiya does not sell your personal information or share it with third parties for commercial purposes. However, in certain circumstances, we may share your information with the following parties:

• Payment Providers: bKash, Nagad, Rocket, and Upay — only the information necessary for transaction verification and processing.
• Technology Service Providers: Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe) — the minimum information necessary to operate gaming services.
• Fraud Prevention Services: With specialized security firms to detect and prevent fraudulent activity.
• Legal Authorities: With government or legal authorities when required by court order or legal obligation.
• Analytics Services: Anonymous and aggregated data for measuring and improving platform performance.

All third parties mentioned above are bound by confidentiality agreements with us and may use your information only for the specified purposes.

crickiya uses cookies on its website to improve your browsing experience and ensure the functionality of its services.

Types of Cookies

• Essential Cookies: For managing your login session and the core functionality of the website. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, display settings) and provide the same experience on your next visit.
• Analytical Cookies: To understand how many users visit our website and which pages are viewed most.
• Security Cookies: To prevent fraud and unauthorized logins and to strengthen the security of your account.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of crickiya to not work properly.

You have the following rights regarding your personal information:

• Right of Access: You have the right to request information about what data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances. This may not apply where information must be retained due to legal obligations.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain cases.
• Right to Object: The right to object to marketing communications and certain types of data processing.
• Right to Data Portability: The right to request your information in a structured, commonly used format.
• Right to Withdraw Consent: You may withdraw consent given for promotional communications at any time.

To exercise any of the above rights, please contact us at our support email ([email protected]) or via 24/7 live chat. We will review your request as quickly as possible after receiving it.

We verify your age at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the collected information. Parents or guardians who are concerned about potential misuse may contact us at [email protected].

crickiya may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notification on the platform.

Continuing to use our services after any changes will be considered as your agreement to the terms of the updated policy. We therefore encourage you to visit this page regularly.

The current version of this policy became effective on January 2026 and replaces all previous versions.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with our data protection team:

• Email: [email protected]
• Live Chat: Get direct support in Bengali 24/7 through live chat on our platform.

We take every request seriously and aim to respond promptly. Your privacy is our highest priority.